Privacy Policy for QikBill User App
Effective Date: 25-04-2025
Welcome to QikBill, a digital platform and application developed and managed by Qikbill Technology Private Limited ("Company," "we," "our," or "us"). This Privacy Policy outlines the manner in which we collect, process, disclose, and protect user data when individuals ("you," "your," or "User")useour mobile application, website, and services (collectively, the "Platform").
By accessing or using the QikBill App, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with the terms herein, please do notusethe Platform.
QikBill is committed to protecting and respecting your privacy. This policy aims to ensure transparency and clarity regarding how your personal data is handled and your rights regarding your personal data.
We may collect and process the following categories of data:
2.1 Personal Identifiable Information (PII)
Full name
Contact number
Email address
Residential/delivery address
Date of birth (optional)
Gender (optional)
Profile photo (optional)
2.2 Payment and Financial Data
UPI ID
Bank/Card details (secured via encrypted third-party payment gateways)
2.3 Transactional Information
Order history
Items added to cart
Saved favorite items and stores
Billing and refund history
Complaints and resolution data
2.4 Device and Technical Data
Device type and operating system
Unique device identifiers
App version
Network type and IP address
Location data (with explicit consent)
Diagnostic logs and crash analytics
2.5 Behavioral and Usage Information
Search activity within the app
Interactions with restaurants, items, and offers
Reviews and ratings provided
Frequency of usage
Your information is used for lawful purposes, including:
3.1 To Facilitate Services
Enable order placement and processing
Deliver dine-in, takeaway, and home delivery functionalities
Maintain account-related services and transaction history
3.2 To Enhance User Experience
Personalize content and recommendations
Improve app functionality, speed, and responsiveness
Conduct market analysis and app usability assessments
3.3 Communication and Engagement
Inform users about order status and promotional campaigns
Respond to support queries and complaints
Notify users of changes in services or policies
3.4 Legal Compliance and Security
Prevent fraud and abuse
Ensure compliance with applicable legal obligations
Conduct risk assessments and security checks
We may disclose your data to the following third parties:
4.1 Restaurant and Café Partners
To fulfill your order, provide services, and respond to complaints
4.2 Delivery Agents
Our in-house and store-managed delivery personnel, subject to verification and conduct codes
4.3 Third-party Vendors
Payment processors
Cloud storage providers
Customer relationship management (CRM) tools
Analytical platforms for app performance monitoring
4.4 Legal and Regulatory Bodies
In response to legal obligations, subpoenas, court orders, or other lawful requests
Your data is retained for as long as your account is active or as required by law. Inactive accounts may be archived securely and permanently deleted after a specified period.
We employ robust security technologies, protocols, and best practices, including:
SSL encryption
Secure server access controls
Two-factor authentication (2FA) where applicable
Periodic security audits and penetration testing
As a user, you are entitled to:
Access your personal data
Update or rectify inaccuracies
Request deletion of your account and data
Withdraw consent for specific processing activities
Lodge complaints regarding data misuse
Weusecookies, SDKs, and similar technologies to:
Analyze app usage
Maintain session status
Provide tailored content and ads
Users can manage cookies through device settings.
QikBill does not knowingly collect data from children under the age of 13. If we discover that such data has been collected without parental consent, we will delete it immediately.
This app may include links to external platforms. QikBill is not responsible for their privacy practices or content. We recommend reading their respective privacy policies.
All data collected is stored within servers in India. We do not engage in international transfers of personal information unless mandated by law.
Restaurant onboarding includes:
KYC document verification (PAN, GST, FSSAI license, etc.)
Store hygiene assessment via live video
Evaluation of staff behavior with mock customer interactions
These evaluations contribute to internal ratings of the partner.
We operate two delivery models:
In-house Delivery Partners: Employed or contracted by Qikbill, trained and verified
Partner-managed Agents: Operated and verified by the restaurant partner, with required documentation
Users can raise concerns through:
The in-app complaint submission feature
Customer care contact (phone/email)
We strive to resolve issues within 48 working hours.
We reserve the right to revise this Privacy Policy. Users will be notified through:
In-app notifications
Email communications (where available)
Continueduseof the platform implies acceptance of revised terms.
For inquiries, complaints, or data requests, contact us at:
Qikbill Technology Private Limited
Email: support@Qikbill.in
Phone: +91 7033879015
Website: https://qikbill.Qikbill.in
Thank you for choosing QikBill. We remain committed to protecting your personal data and delivering a secure, reliable, and enjoyable experience.